Refund policy

Last updated: September 27, 2026

The short version: Try your EMBRA mat for 60 nights. You can open it and use it every night. If it doesn't help, contact us. We email you a prepaid return label, and you get every dollar back. There is no restocking fee.

Your 60-night trial

  • Your 60 nights start on the day your order is delivered. We use the delivery date from the carrier's tracking.
  • You can open it and use it. A used mat is fine, and you don't need the original box. Please pack it in a sturdy box so it arrives safely.
  • You don't pay for return shipping. We send you a prepaid return label.
  • There is no restocking fee and no other fee.

How to return your order

  1. Contact us first. Email support@embrabody.com or call +1 (818) 916-2458 within 60 days of delivery. Please include your order number.
  2. We email you a prepaid return label and the return address. Please don't send anything to our business address in Miami. It is not a returns center, and packages sent there can't be processed.
  3. Pack and ship it. Put the mat (or bag), its controller and its power adapter in a box, attach the label and drop it off with the carrier within 14 days after you receive the label.
  4. Get your money back. We refund you within 5 business days after your return arrives at our returns center. The refund goes back to your original payment method. Your bank may need a few more days to show it.

What you send back

  • Please send back everything that came in your order: the main product (the mat or the bag), its controller and power adapter, and the free gifts (the relief belt, the neck and shoulder wrap and the goggles).
  • The free gifts come with the purchase. If you return the mat, the gifts go back too.
  • If the controller or the power adapter is missing from your return, we will contact you before we issue the refund.

Exchanges

Would you rather swap than return? Within the same 60 nights we also offer exchanges, for example from the Mat Kit to the Bag Premium. Contact us first and we will arrange it with you.

Damaged, defective or wrong item

If your order arrives damaged, doesn't work, or isn't what you ordered, contact us within 7 days of delivery. Please send a photo or a short video. We will send you a replacement at no cost, or give you a full refund if you prefer. After that, our 2-year warranty covers parts that stop working.

Cancel an order

You can cancel your order for a full refund before it ships. Contact us as soon as possible. If your order has already shipped, you can still return it under the 60-night trial.

After 60 nights

We can't accept returns after the 60-night trial ends. Parts that stop working are still covered by our 2-year warranty.

Questions

Email support@embrabody.com or call +1 (818) 916-2458 (Monday to Friday, 9 am to 5 pm ET).

Marketing and More LLC, 1150 Northwest 72nd Avenue, Miami, FL 33126, USA. EMBRA is a brand of Marketing and More LLC.